Privacy Policy

Zenomiq Warehouse (“Zenomiq Warehouse,” “we,” “us,” or “our”) provides a multichannel selling and warehouse management platform that helps merchants manage inventory and sell across online marketplaces. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. It applies to our website and to the Zenomiq Warehouse application.

Information we collect

• Account information. Names, email addresses, and credentials of the users who register for and operate a Zenomiq Warehouse workspace.
• Marketplace connection data. When you connect a selling account (for example, Amazon or eBay), we receive and store the authorization tokens needed to access that account’s data on your behalf, along with your seller/merchant identifiers.
• Order and fulfillment data. Order records retrieved from connected marketplaces, which may include buyer-provided information such as a buyer name and shipping address where it is required to fulfill and ship an order.
• Catalog and operations data. Product listings, SKUs and variations, inventory counts and movements, pricing and repricing settings, purchase orders, and shipping label records.

How we use information

We use the information we collect solely to operate and improve the service, including to:

• Synchronize orders and inventory between your warehouse and connected marketplaces;
• Create and update marketplace listings and keep stock levels accurate to help prevent overselling;
• Generate shipping labels and fulfill orders;
• Monitor competitive pricing and apply your repricing rules;
• Provide support, secure the service, and meet legal and tax obligations.

Marketplace data and Amazon information

When you connect an Amazon Selling Partner account, we access Amazon data only to the extent permitted by the roles you authorize, and only to provide the features described above. Any personally identifiable information obtained from Amazon order data (such as a buyer name or shipping address) is used strictly for order fulfillment, tax, and legal-compliance purposes. We do not use this information for advertising or marketing, and we do not sell it.

Consistent with Amazon’s Data Protection Policy, personally identifiable information derived from Amazon order data is encrypted at rest and is retained no longer than 30 days after order delivery, except where a longer period is required to meet a legal or tax obligation.

How we share information

We do not sell your information. We share it only as needed to provide the service:

• Connected marketplaces (such as Amazon and eBay), to read and write the data you ask us to manage on your behalf;
• Service providers that help us operate, such as shipping and carrier providers used to purchase and print shipping labels, bound by confidentiality and data-protection obligations;
• Legal requirements, where disclosure is required by law or to protect our rights, users, or the public.

Data security

We apply administrative, technical, and physical safeguards designed to protect your information. Marketplace authorization tokens and personally identifiable order information are encrypted at rest, access is restricted to authorized personnel and processes, and each customer workspace’s data is logically isolated from others. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

Data retention and deletion

We retain information for as long as your account is active or as needed to provide the service, and as required to meet legal, tax, and accounting obligations. Personally identifiable information from order data is retained only as long as needed to fulfill the order and for the limited retention period described above. You may disconnect a marketplace account at any time from your workspace settings, which removes the stored authorization tokens for that account. You may also request deletion of your account and associated data by contacting us.

Your choices

You can review and update your account information, connect or disconnect marketplace accounts, and request access to or deletion of your data. To make a request, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at privacy@zenomiq.com.